"We knew it could take nearly half a year to fill that hole, and after my less-than-successful try and grow it for a short time - along with my employment - I realised we necessary to bring someone directly into run the division daily until we found an enduring replacement," says NPL Md Steve McQuillan.
He looked to an interim management provider for help.
The company fielded an engineer with more than 25 years' senior management experience, a lot of it at leader and director level in companies involved in design, manufacturing and export. He took to the role of divisional director of Engineering and Process Control in March, with a seat to the executive board of NPL, initially for any time period of three to six months. His remit were to develop the commercial income in the business, which specialises in science research, and enhance the performance and therapy for the division by coaching the leaders.
The interim manager explains: "Engineering and Process Control features a £25m turnover and 200 staff, and wasn't making the degree of commercial income it hoped to achieve. My first task would have been to take control the performance and price base, and so i strengthened the essential concepts like business planning, risk analysis and full-year forecasting, while keeping focused the organization development activities of Engineering and Process Control forwards, allowing the division to step-up a gear."
The greater, more strategic task was to pursue further commercial opportunities: this company trusted the DTI for 60% of the funding, but that funding will be gradually reduced. He created business growth champions while in the different science teams, matching them track of business development people in order that together they could go forth into the marketplace to identify and work out how to fulfill commercial needs.
His approach did wonders. New planning and budgeting disciplines meant that the division finished 12 months in profit, as well as the senior team responded enthusiastically towards the new market-facing positioning along with the new management structure which focused, he tells, on "getting the ideal people inside right jobs."
He took on an additional role while in the first several months of his assignment - helping establish as a separate business the ability transfer activities which have for now been section of Engineering and Process Control.
"NPL understood the opportunity of the skills transfer business, but getting hired like a separate division gave it real focus. It needs to sell around £7m this season, and therefore could triple over the next a few years," he explains.
In October, NPL appointed a brand new full-time managing director for Engineering and Process Control. But in the meantime the company development director for NPL was missing on maternity leave, and McQuillan asked him if he would get yourself into that role until she returned in April.
"The wonderful thing about him is that often his wide experience means they can slot into any role in the organisation and stay immediately effective, leaving me liberal to do my job," says McQuillan. "It is not merely a question of back-filling: he really moved the strategy along with the business development activities of Engineering and Process Control forwards, allowing the division to boost a gear. Anf the husband continues to proving his worth as executive director in the knowledge transfer business, helping them change their structure and strategy."
They are also proving his worth in the flooring buisingess development role. "I am emphasizing refining our strategy and developing tactics with the key market sectors we should be operating in," he said. "As a part of that I are assisting to reveal might know about did in Engineering and Process Control across the other organisation, and reconciling the aims of the people divisions while using central corporate aim."
"Mike has allowed us to relocate forward far faster than i'd otherwise do," says McQuillan.
As with any good interim managers, they're a substantial people person, very flexible, versatile and adaptable - strengths exemplified in her willingness to fill, at short notice, the role of part-time Chief Executive of the Centre for Advanced Software Technology at Bangor University (also run by Serco) over a two-day-a-week basis 'till the end of February.
"I relish the uncertainty as well as opportunities interims management interested in for interim manager," he tells. "You become familiar with a variety of interesting businesses and individuals. While look at, situation and culture is unique, the down sides usually are precisely the same. Which means you adapt your method of precisely what is essentially the same job repeatedly. It always works, that's very satisfying."